Drivers love their cars. Whether they’re weekend garage dwellers who can’t wait to get their hands on a wrench or road warriors who actually enjoy their commute, car owners know that without proper, ongoing maintenance, their vehicle will either fall apart or cost more than they want to spend. The same can be said for…
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As business owners, I don’t think we spend enough time putting ourselves in the shoes of our prospective customers. We don’t think enough about how to create the best possible experience for our customers. We ask what a customer expects when they walk in the door. We try to anticipate what they are searching for…
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You’ve probably heard stories from business owners about how they sunk countless thousands of dollars, hours of manpower and a huge emotional investment into an innovative, creative and never-been-done marketing campaign – and in the end, it didn’t deliver any measureable results. You may have even been a part of a story like this. It…
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